PNC - Pittsburgh, PA
posted 3 months ago
As an Operations Analyst within the Retail Bank Operations team at PNC Financial Services Group, you will play a critical role in ensuring the smooth functioning of various behind-the-scenes operations that are essential to the success of the bank. This position is based in Pittsburgh, PA, and primarily requires you to work from a PNC location, with responsibilities that necessitate regular time in the office or field. Your contributions will be vital in managing the cash needs of our branch and ATM networks, protecting the bank from potential fraud, and identifying opportunities for process improvements. In this role, you will be expected to work independently as well as collaboratively with team members and other service partners. You will need to demonstrate the ability to multi-task, adapt to a fast-paced environment, and prioritize your duties effectively. Attention to detail and effective communication with service partners across the bank will be crucial for your success. You will also be responsible for processing bulk print requests, preparing and mailing documents to bank clients, and handling debits and credits in a teller-like setting. Your day-to-day responsibilities will include executing routine and complex transactions in accordance with established policies and procedures, identifying and addressing exceptions, and resolving escalated items. You will partner with internal service partners to route calls and documents, ensuring that all necessary materials and documentation are available to complete transactions. Additionally, you may participate in process improvement projects and assist in training and onboarding new hires. Your role will also involve reviewing transactions and related documents to ensure accuracy and compliance with service levels and policies.