Operations Analyst, RI Operations

$61,200 - $131,000/Yr

Amazon - Arlington, VA

Full-time - Entry Level

Arlington, VA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

Amazon Web Services (AWS) is seeking a driven, analytical, and process-oriented Operations Analyst to join the RI Operations Team. This role is crucial for the creation and processing of Reservation Product transaction requests, which include cancellations, purchases, migrations, and modifications. The ideal candidate will be a motivated self-starter who is comfortable working from a ticket queue and has a passion for accuracy. The position requires the ability to escalate systemic issues, identify opportunities for improvement, and meet strict Service Level Agreements (SLAs). The candidate must also possess a current TS/SCI security clearance with polygraph, as this is a requirement for the role. In this position, the Operations Analyst will be responsible for processing and auditing Reservation Product transactions while adhering to Legal, Security, and Compliance requirements. The role may involve acting as an escalation point for Reservation Product requests and issues, investigating data discrepancies, and proposing appropriate solutions. Effective communication across all related channels is essential to ensure transparency of processes. Additionally, the analyst will occasionally retrieve and evaluate data using Excel and other data management or Business Intelligence (BI) systems. AWS values diverse experiences and encourages candidates from all backgrounds to apply, even if they do not meet all preferred qualifications. The company fosters a culture of inclusion through employee-led affinity groups and ongoing learning experiences, such as the Conversations on Race and Ethnicity (CORE) and AmazeCon conferences. AWS is committed to mentorship and career growth, providing resources to help employees develop into well-rounded professionals. The company also emphasizes work-life balance, striving for flexibility in its working culture to support employees both at work and at home.

Responsibilities

• Process and audit Reservation Product transactions such as cancellations, purchases, migrations, and modifications while adhering to Legal, Security, and Compliance requirements.
• Occasionally act as escalation point for Reservation Product requests and issues.
• Investigate data discrepancies, quickly establish root causes, and propose appropriate solutions.
• Vocally self-critical to allow for self-correction of errors.
• Communicate effectively across all related channels to ensure transparency of process.
• Occasionally retrieve and evaluate data using Excel and other data management/BI systems.

Requirements

• Bachelor's Degree
• 2+ years of relevant professional experience (e.g. Analytics, Finance, Accounting, Compliance) to include experience in Excel (e.g. Pivot Tables, VLookups)
• Experience working a queue of requests and meeting SLAs
• Experience navigating a knowledge base and following Standard Operating Procedures (SOP)
• Current, active US Government Security Clearance of TS/SCI with Polygraph

Nice-to-haves

• Functional experience using quantitative, analytical, and organizational skills
• Existing knowledge of AWS Reservation Products and tooling
• Highly organized, excellent multi-tasking skills, and efficient in ambiguous situations
• Effective verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
• Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects
• Meets/exceeds Amazon's leadership principles requirements for this role
• Meets/exceeds Amazon's functional/technical depth and complexity for this role

Benefits

• Comprehensive medical, financial, and other benefits
• Equity and sign-on payments as part of total compensation package
• Flexible working culture to support work-life balance