Operations Analyst Senior

Disability Solutions - Little Rock, AR

Full-time - Mid Level

Little Rock, AR

101-250 employees

Administrative and Support Services

About the position

At FIS, we are seeking a motivated and forward-thinking individual to join our team as a Product Owner for the Loanet Product. This role is pivotal in developing and driving the product strategy and go-to-market initiatives for FIS' Loanet Product, which includes both Full Service and Select Services, as well as the Agency Lending Disclosure (ALDOP). The successful candidate will be responsible for positioning FIS Securities Finance for growth by identifying market trends, risks, and growth areas within the Securities Finance sector in North America. This involves analyzing market requirements and deriving relevant business, regulatory, and technical requirements to create and maintain a comprehensive product roadmap. The Product Owner will collaborate closely with the head of development to supervise the execution of development initiatives, ensuring that business cases for key development projects are robust and championing initiatives that promise strong returns on investment. Additionally, the role requires supporting clients' day-to-day requests and inquiries by liaising with internal teams, including Client Services and Professional Services. The Product Owner will also support the sales organization by providing specific market and domain expertise, guiding messaging and product positioning, and conducting training sessions for the salesforce on the value proposition and differentiators of our solutions. Engagement with clients is a critical aspect of this role, as the Product Owner will coordinate and facilitate pilot activities, acting as the primary contact with clients, securing pilot agreements, and monitoring progress. The role also involves determining success criteria for pilot initiatives and making recommendations on whether to proceed based on outcomes. The Product Owner will serve as an escalation point for client issues requiring product change resolution and will practice open communication with clients during feedback sessions and requirements gathering. Presenting FIS Loanet's vision and strategy, along with product information and industry thought leadership, to external audiences will also be part of the responsibilities.

Responsibilities

• Develop and drive the product strategy and go-to-market initiatives for FIS' Loanet Product.
• Identify market trends for Securities Finance in North America, including risks and growth areas.
• Analyze market requirements and derive relevant business, regulatory, and technical requirements.
• Create and maintain a product roadmap and prioritize development initiatives.
• Drive product developments in collaboration with the head of development and supervise execution of initiatives.
• Develop business cases for key development initiatives and champion those with strong ROI.
• Support clients' day-to-day requests and inquiries by working with internal teams.
• Support the sales organization with specific market/domain expertise and product knowledge.
• Provide guidance on messaging and product positioning per segment.
• Provide training on value proposition, positioning, differentiators, and pricing of solution components for the salesforce.
• Engage and interact with clients, coordinating and facilitating pilot activities.
• Determine success criteria for pilot activities and recommend 'go/no go' decisions.
• Act as an escalation point for client issues requiring product change resolution.
• Practice open and honest communications with clients during feedback sessions and requirements gathering.
• Provide presentations to clients during business reviews and internal group meetings.

Requirements

• At least 8 years of experience in product management, design, and/or development of software products and services for the Capital Markets domain.
• Specific experience in the Securities Finance domain, including Securities Lending & Borrowing and Collateral Management.
• Usage of FIS products, specifically Loanet Core products.
• Bachelor's degree required; MBA is a plus.
• Strong acumen in business, technology, and analytical capabilities.
• Experience with product management principles and methodologies.
• Familiarity with regulatory requirements of the Securities Finance and Collateral industry.
• Structured thinker with the ability to organize and execute action plans quickly.
• Desire to continually learn and improve approaches and methodologies.
• Strong written and verbal communication skills, with the ability to work effectively across various organizational levels.
• Ability to work under pressure in a fast-paced and challenging environment.
• Positive team-oriented attitude.

Nice-to-haves

• Experience in software development lifecycle, release management, and change management.

Benefits

• Private medical cover
• Dental cover
• Travel insurance
• A multifaceted job with a high degree of responsibility
• A competitive salary and benefits
• Opportunities to work on challenging issues in financial services and technology
• A fantastic range of benefits designed to support lifestyle and wellbeing.