Operations Analyst Sr

PNC - Cleveland, OH

Part-time - Entry Level

Hybrid - Cleveland, OH

Credit Intermediation and Related Activities

About the position

As an Operations Analyst Sr at PNC, you will play a crucial role in the AMG Operations Support organization, focusing on tracking returned mail and ensuring timely processing of various financial transactions. This position requires a high level of attention to detail and the ability to manage multiple priorities while collaborating with various departments to enhance customer service. You will be responsible for executing complex transactions, identifying exceptions, and participating in process improvement initiatives, all while working in a hybrid environment based in Cleveland, OH.

Responsibilities

• Track all returned mail and notify AMG LOB administrators.
• Monitor resolutions for various financial documents including Trust checks and ACH/Trade/Check advices.
• Process stop payments and nightly settlement of bill payments.
• Review control reports and take appropriate action on exceptions.
• Participate in training and onboarding of new hires.
• Provide consultation and advice to internal and external customers.
• Execute complex transactions and ensure compliance with established policies and procedures.
• Identify and address exceptions, serving as a point of escalation for complex transactions.

Requirements

• Associates degree or equivalent experience in a related field.
• 3+ years of relevant experience in operations or financial services.
• Strong attention to detail and accuracy in processing transactions.
• Effective communication skills to interact with various departments.

Nice-to-haves

• Experience with financial transaction processing systems.
• Knowledge of risk management practices in financial services.

Benefits

• Medical/prescription drug coverage with Health Savings Account feature.
• Dental and vision options.
• Life insurance for employees and dependents.
• Short and long-term disability protection.
• 401(k) with PNC match and pension plans.
• Stock purchase plans.
• Dependent care reimbursement account.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance programs.
• Robust wellness program with financial incentives.
• Paid maternity and parental leave.
• Up to 11 paid holidays each year.
• 15 to 25 vacation days each year based on career level.