Operations Analyst Sr

PNC - Cleveland, OH

Part-time - Entry Level

Hybrid - Cleveland, OH

Credit Intermediation and Related Activities

About the position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. In AMG Operations, we want to inspire new and innovative ideas on how to provide "best in class" service to our customers. As an Operations Analyst Sr, within the AMG Operations Support organization, you will be based in Cleveland, OH. This position is on the Support Team within AMG Operations. One of the responsibilities this position will be mainly focused on, is tracking all returned mail, notifying AMG LOB administrators and monitoring for resolutions (examples include Trust checks, ACH/ Trade/Check and Wire advices, client notice letter for change of address and change of ACH account information, proxy, prospectus, uncashed check letters, statements and UBTI letters). This team is also responsible for check balancing and releasing (8AM, 10AM, 12PM, 2PM & 4PM) printing and mailing checks from the exception queue, direct charge fee processing, and establishing, maintaining, and monitoring client bill payments to ensure timely and accurate processing. You will also be responsible for other key activities including processing stop payments for responses and nightly settlement of bill payments and other entries entered by the Processing team; processing gain/loss and trade error forms; reviewing various control reports and taking appropriate action. The ideal candidate will have a high attention to detail along with critical thinking skills, problem solving skills, the ability to continually multi-task and re-prioritize, effective communications skills and be comfortable interacting with individuals across many departments and hierarchies. We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of AMG Operations. This is a hybrid position which provides flexibility to work both in the office and remotely and is based in Cleveland, OH. Certain job responsibilities may require time in the office on a regular basis.

Responsibilities

• Track all returned mail and notify AMG LOB administrators.
• Monitor resolutions for returned mail items such as Trust checks, ACH/Trade/Check and Wire advices, and client notice letters.
• Balance and release checks at scheduled times (8AM, 10AM, 12PM, 2PM & 4PM).
• Print and mail checks from the exception queue.
• Process direct charge fee transactions and establish client bill payments.
• Ensure timely and accurate processing of client bill payments.
• Process stop payments and nightly settlement of bill payments and other entries.
• Process gain/loss and trade error forms.
• Review various control reports and take appropriate action.

Requirements

• Associates degree or equivalent experience in a related field.
• 3+ years of relevant experience in operations or financial services.
• Strong attention to detail and accuracy in processing transactions.
• Effective communication skills to interact with various departments and clients.
• Ability to manage multiple priorities and re-prioritize tasks as needed.
• Critical thinking and problem-solving skills.

Nice-to-haves

• Experience with financial transaction processing.
• Familiarity with risk management practices in financial services.
• Knowledge of operational functions and standard operating procedures.

Benefits

• Medical/prescription drug coverage with a Health Savings Account feature.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short and long-term disability protection.
• 401(k) with PNC match, pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care support.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs fully paid.
• Robust wellness program with financial incentives.
• Maternity and/or parental leave.
• Up to 11 paid holidays each year.
• 8 occasional absence days each year.
• 15 to 25 vacation days each year, depending on career level and years of service.