Operations Analyst

$43,500 - $60,000/Yr

Franklin Energy - Detroit, MI

Full-time - Entry Level

Detroit, MI

Utilities

About the position

The Operations Analyst at Franklin Energy is responsible for identifying and implementing key operational improvements within energy-saving and renewable energy programs. This role focuses on enhancing tools, processes, and project management deliverables to meet client needs and program goals. The analyst will work independently to identify improvement opportunities while also collaborating with clients and program managers to ensure timely delivery of enhancements.

Responsibilities

• Identify and deliver enhancements in reporting and tracking of program operations.
• Solidify and streamline tools for client and program deliverables.
• Develop project timelines and manage to critical milestones.
• Report on in-progress and upcoming tasks following project timelines.
• Liaison with support departments and clients to complete projects and enhancements.
• Identify opportunities for automation through advanced Excel tools or IM development.
• Act as point person for delivering key process, technology, or tool enhancements.
• Plan for necessary training needs and process changes resulting from program enhancements.
• Support the rollout of new tools or program features, including development, testing, and training.
• Manage all reporting needs of the program, including invoicing and data entry validations.
• Train additional staff on reporting capabilities.

Requirements

• High School diploma or equivalent required.
• 1-2 years of previous customer service/sales/office experience required.
• 2 years of report design and development experience.
• 1-2 years in client-facing project management.

Nice-to-haves

• Experience with advanced Excel tools for automation.
• Strong analytical skills to interpret data and solve practical problems.

Benefits

• Competitive salary range of $43,500 - $60,000 per year.