Operations Analyst

$75,000 - $90,000/Yr

STARR Insurance Companies - New York, NY

Full-time - Mid Level

New York, NY

About the position

Starr Insurance Companies is a leading insurance and investment organization that provides commercial property and casualty insurance, including travel and accident coverage, to a diverse range of businesses and industries across the globe. Established in 1919 by Cornelius Vander Starr in Shanghai, China, the company has grown to become one of the fastest-growing insurance organizations worldwide, operating in 128 countries across six continents. The position is responsible for providing production support to the SGS Centers of Excellence and Starr Offices, focusing on local policy issuances, local policy number oversight, and the triaging of issues. The role involves defining, enhancing, analyzing, developing, and documenting global procedures related to Starr's multinational network business, with a focus on various business areas including Underwriting, Business Operations, Claims, Finance, Bermuda Operations, and Reinsurance Accounting. Key responsibilities include ensuring that Issuing Offices are booking and issuing local policies within specified timelines, adhering to Service Level Agreements (SLAs) both internally and with Network Partners, and managing the assignment of policy numbers for programs and standalone policies. The role also requires the development of communications in support of SGS, such as bulletins and PowerPoint presentations, and providing input into the documentation and development of global business requirements and procedures. Additionally, the position involves defining and enhancing existing operations workflows, participating in User Acceptance Testing (UAT) and deployment testing, and identifying operational solutions to support new network opportunities. The successful candidate will manage the reconciliation database for multinational business, ensuring data is updated and maintenance requirements are reviewed. They will also identify training and development needs through trending analysis and partner with Training and Development to share results. Conducting detailed analysis to determine root causes in metrics, KPIs, and SLA results is essential, as is the ability to communicate and implement best practices across the division. The role may also involve presenting recommendations and enhancements to stakeholders to improve performance and turnaround times, as well as assisting in other aspects of network development as needed.

Responsibilities

• Follow up and ensure that the Issuing Offices are booking/issuing the local policies within the stated timelines.
• Ensure Service Level Agreements (SLAs) are followed both internally and with Network Partners.
• Validate and manage the assignment of policy numbers under the programs and standalone policies.
• Develop communications in support of SGS such as bulletins, PowerPoint presentations, etc.
• Provide input into the documentation and development of global business requirements and procedures, including new systems functionality, system enhancements, and workflows.
• Define and enhance existing operations workflows and cross-departmental engagements as needed.
• Document and participate in UAT and deployment testing as needed.
• Identify and assist in developing operational solutions in support of the new network opportunities.
• Manage the reconciliation database for multinational business to ensure data is updated and any maintenance requirements are being reviewed.
• Identify training and development needs through trending analysis, business partner requirements, and service initiatives; partner with Training and Development to share results.
• Develop and support business partnerships and represent department/enterprise with internal customers and vendor partners where appropriate.
• Conduct detailed analysis to determine root cause analysis in metrics, KPIs, and SLA results; develop and recommend corrections.
• Communicate and implement Best Practices across the division as well as new process improvements and any other observations discovered during the audit/review process which may impact the Starr Global Solutions.
• Present to stakeholders recommendations and enhancements of underlying processes to improve performance and turnaround times.
• Assist in other aspects of network development, as needed.

Requirements

• Bachelor's Degree or equivalent combination of education.
• Insurance related work experience is a plus.
• A minimum of 3 years of Business/Operations experience in a relevant capacity.
• A minimum of 2 years of commercial insurance experience in either Underwriting or Claims is a plus.
• Knowledge of and managing Multinational Insurance and Captive Accounts is a plus.

Nice-to-haves

• Strong organizational skills.
• Ability to handle multiple tasks and prioritize.
• A self-starter.
• Strong analytic skills.
• Strong communications and writing skills.

Benefits

• First class training and development opportunities for all employees.