NCR Atleos - Frisco, TX
posted 2 months ago
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency, and maximize self-service availability for financial institutions and retailers across the globe. As an Operations Analyst, you will play a crucial role in ensuring the accuracy and efficiency of payment processes and commission calculations. You will be responsible for auditing terms entry against contracts, resolving discrepancies, and communicating resolutions effectively. Your role will involve responding to issues related to payment data entry or calculation through various channels, both in writing and verbally. In this position, you will create complex calculations to pay customer commissions, ensuring that all calculations are mathematically correct. Providing excellent customer service to both internal and external customers regarding commission payments will be a key aspect of your responsibilities. You will also be tasked with querying, cleansing, and validating conversion data for payments processed between old and new systems. Analyzing data to determine root causes of issues and developing process improvements or retraining personnel will be essential to ensure the accuracy and efficiency of processes. Additionally, you will analyze the profitability of terminals and collaborate with the Sales team to enhance profitability. Your analytical skills will be utilized to identify lost revenue opportunities and bring them to fruition. You will assist the team with investigations of issues and monthly tasks such as commission payment runs, fee settlement reports, updates to existing data, and the creation of new data. Preparing Fee Settlement statements for customers and gathering business and data requirements from stakeholders will also be part of your duties. You will identify, document, and implement business process improvements, design and deploy databases to assist sales and accounting, and produce reporting and metrics as requested by business leadership. Documenting current and future processes using visual models, flow charts, and written narratives will be necessary to ensure clarity and understanding across the organization.