Operations Analyst

$45,000 - $60,000/Yr

Renaissance - Sacramento, CA

posted 5 months ago

Full-time - Entry Level
Sacramento, CA
Administrative and Support Services

About the position

The Operations Analyst at Renaissance plays a crucial role in supporting the Data Services Onboarding Team. This position involves collaborating closely with the Data Service Manager to manage a variety of cross-functional duties that are essential for the successful onboarding of data services. The Operations Analyst will be responsible for generating project tickets, documenting milestones and tasks, and tracking the status and completion of projects over time. This role is pivotal in facilitating the assignment and monitoring of project progress from inception to completion, ensuring that all processes are effective and efficient while maintaining comprehensive documentation across multiple internal tools. In this position, the Operations Analyst will create and assign project tickets to Data Analysts, monitor and update documentation on project progress, and ensure that tasks are being completed in alignment with established timelines. The analyst will oversee multiple projects from beginning to end, ensuring that all project deliverables are met. Effective communication is key, as the Operations Analyst will facilitate discussions between Data Analysts and Implementation Specialists as needed. Additionally, the role requires identifying and reporting any risks or issues that the teams may encounter, as well as implementing and managing changes when necessary to meet project goals. The Operations Analyst will also assist with other onboarding-related duties and update internal documents related to Data Services as required.

Responsibilities

  • Create and assign project tickets to Data Analyst.
  • Monitor and update documentation on project progress within various internal tools.
  • Ensure that tasks are being completed and progressing against timeline.
  • Oversee multiple projects from beginning to end.
  • Ensure that all project deliverables are completed.
  • Facilitate communication between Data Analyst and Implementation Specialist as needed.
  • Identify and report risks/issues the teams face.
  • Implement and manage changes when necessary to meet project goals.
  • Assist with other onboarding related duties as needed.
  • Update Data Services internal documents.

Requirements

  • Excellent time and task management.
  • Thrives in a collaborative environment.
  • Excellent verbal and written communication skills.
  • Must be detail-oriented and demonstrate careful decision-making skills.
  • Results driven, but flexible.
  • Ability to facilitate conversations, including challenging contexts.
  • Bachelor's degree preferred.
  • Experience with technical projects, EdTech experience a plus.
  • Experience using Atlassian products (Confluence & Jira) a plus.
  • Experience using Zendesk a plus.
  • Experience with Salesforce a plus.

Benefits

  • World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
  • Health Savings and Flexible Spending Accounts
  • 401(k) and Roth 401(k) with company match
  • Paid Vacation and Sick Time Off
  • 12 Paid Holidays
  • Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
  • Tuition Reimbursement
  • Life & Disability Insurance
  • Well-being and Employee Assistance Programs
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