OPERATIONS ANALYST

Payarc - Woodbury, MN

Full-time

Woodbury, MN

Credit Intermediation and Related Activities

About the position

We are a technology-driven company dedicated to empowering individuals and enhancing organizations through innovative payment solutions. Our journey began with the development of smart and simple payment processing tools, and we have continued to evolve, supported by a team of world-class experts and top technology talent. Our mission is to equip businesses with the necessary tools to transform their operations and shape the future of their industries. The Operations Analyst plays a crucial role in ensuring that Independent Sales Organization (ISO) standards are not only met but exceeded. This position is responsible for leading and enhancing various aspects of the organization, including PayArc's systems, processes, and customer specifications. The ideal candidate is self-motivated, goal-oriented, and eager to make a significant impact in their professional environment. In this role, the Operations Analyst will calculate, examine, and oversee residual payments, applying strong analytical skills to provide guidance to both internal stakeholders and external partners regarding payment inquiries and issues. The analyst will collaborate with cross-functional teams to ensure billing accuracy and propose enhancements to the billing system to meet the evolving needs of the business. Additionally, the analyst will develop formulas to support customer billing aligned with departmental goals and work across departments to create and maintain company-wide policies and procedures that comply with regulatory standards. This position also involves providing operational support for ad-hoc projects as needed.

Responsibilities

• Calculate, examine and oversee residual payments.
• Apply strong analytical skills to provide direction and guidance on residual payment inquiries and issues.
• Articulate how residual payments are calculated to stakeholders.
• Collaborate with cross-functional teams to ensure billing accuracy and propose enhancements to the billing system.
• Develop formulas to support customer billing based on department goals.
• Create and maintain company-wide policies and procedures, ensuring alignment with regulatory standards.
• Implement version control and provide support for training and implementation.
• Challenge departments to streamline, automate, and improve processes and procedures.
• Perform other duties assigned and provide operational support for ad-hoc projects as needed.

Requirements

• 2-3 years of analytical experience.
• Experience with Microsoft Access, Word, Excel, Outlook, and general internet proficiency.
• Ability to become proficient in all necessary programs for daily duties.
• Payment processing experience is preferred.
• Knowledge of the acquiring business, industry trends, business risk factors, and operational procedures associated with booking merchants.

Nice-to-haves

• Strong technical aptitude or willingness to learn.
• Detail-oriented with excellent organizational, planning, and prioritization skills.
• Excellent communication and interpersonal skills.