Operations Analyst

$91,853 - $131,227/Yr

Acs Professional Staffing - Vancouver, WA

Full-time - Entry Level

Vancouver, WA

Administrative and Support Services

About the position

ACS Professional Staffing is seeking an Operations Analyst to join our team in Vancouver, Washington. This position is integral to our client's operations, focusing on utilizing modeling techniques and optimizing methods to support management in decision-making, policy formulation, and process development. The Operations Analyst will be responsible for a variety of tasks including data collection and analysis, workflow tracking, and the creation of decision support documents. The role also involves developing optimal methodologies for time, cost, and logistics, ensuring that the operations run smoothly and efficiently. The successful candidate will work closely with the TTO General Support System (GSS) structure and functional teams, coordinating efforts to develop program strategies that align with the Federal Information Security Management Act (FISMA) based accreditation. This includes providing project management support for compliance mitigation plans and asset strategy initiatives, tracking mitigation dates, and ensuring that action items are completed on time. The Operations Analyst will also facilitate meetings to address compliance-related questions and create reports detailing the status of mitigation plan activities. In addition to project management, the Operations Analyst will perform quarterly reviews of users with authorized cyber access to systems and Critical Cyber Assets (CCA). This involves verifying that accesses are properly authorized according to North American Reliability Cooperation (NERC) standards and ensuring that access imprints remain accurate. The role also includes leading project initiatives and process improvement efforts, encouraging team adherence to compliance processes, and developing work processes to enhance the company's compliance posture. The Operations Analyst will participate in Incident Reviews (IRs) and Rapid Response Team (RRT) meetings, representing the implementing manager to provide necessary information and evidence related to compliance incidents. Furthermore, the analyst will monitor and review the reliability program, ensuring that information is reliable, consistent, and useful, and will provide recommendations to management regarding NERC and Western Electricity Coordinating Council (WECC) proposed rulemaking and policies.

Responsibilities

• Understand TTO General Support System (GSS) structure and functional teams and coordinate program strategies.
• Provide project management support for compliance mitigation plans and asset strategy initiatives.
• Track mitigation dates and follow up with assigned resources to verify action items are completed on time.
• Facilitate meetings to address questions related to compliance and asset strategy plans.
• Create reports and timelines detailing the status of mitigation plan activities.
• Perform quarterly reviews of users with authorized cyber access to systems and Critical Cyber Assets (CCA).
• Lead project initiatives and process improvement efforts arising from Process Support and Management team processes.
• Encourage and validate team adherence to compliance processes on a daily basis.
• Review current processes against policy and procedures to verify alignment and report discrepancies to management.
• Evaluate current organizational processes and policies for compliance standards and recommend changes to management.
• Draft management reporting tools to document and communicate the progress of standards-related activities.
• Participate in Incident Reviews (IRs) and Rapid Response Team (RRT) meetings, providing information and evidence related to compliance incidents.
• Provide monitoring, review, analysis, and support for the reliability program.

Requirements

• Experience in data collection and analysis.
• Strong understanding of compliance standards and regulations, particularly NERC and FISMA.
• Proven project management skills, including tracking and reporting on project timelines and deliverables.
• Ability to facilitate meetings and communicate effectively with various stakeholders.
• Experience in process improvement and developing compliance-related work processes.

Nice-to-haves

• Familiarity with the Federal Information Security Management Act (FISMA).
• Experience with reliability programs and transmission processes.
• Knowledge of Western Electricity Coordinating Council (WECC) policies.

Benefits

• Paid holidays: 11
• PTO: Starting at 10 days
• Sick Leave: Up to 56 hours per year (prorated based on start date)
• EAP: Employee Assistance Program
• Benefit Options Available: Medical, Dental, Vision, FSA, DCA, LPFSA, HSA, Group Life/AD&D, Voluntary Life/AD&D, Voluntary Short-Term Disability, Voluntary Long-Term Disability, Voluntary Critical Illness, Voluntary Accident, 401k (immediately eligible for employee and employer contributions - employer match up to 4%)
• Calm App
• Access Perks