Operations and Audience Development Coordinator

$52,000 - $58,000/Yr

MasterVoices - New York, NY

Full-time - Entry Level

New York, NY

Performing Arts, Spectator Sports, and Related Industries

About the position

The Operations and Audience Development Coordinator at MasterVoices is a newly created role focused on enhancing audience engagement and ensuring smooth concert operations. The position aims to increase attendance at performances, foster relationships with various constituent groups, and maintain consistent branding across communications. The coordinator will work closely with external marketing and PR consultants to implement effective marketing campaigns and analyze audience metrics.

Responsibilities

• Design and implement audience engagement initiatives including email campaigns, social media, web content, and data collection.
• Manage relationships with external marketing firms, PR consultants, and development consultants; coordinate and ideate marketing campaigns.
• Track and analyze audience metrics to assess engagement and effectiveness of initiatives.
• Ensure consistent and appropriately targeted messaging across all constituent groups including patrons, the general public, singing membership, artistic collaborators, board of directors, and staff.
• Establish ongoing relationships with all constituent groups to create, foster, and maintain a sense of community.
• Manage concert operations internally as well as with external vendors and concert venues.
• Collaborate with the Development Manager in the execution of special events.

Requirements

• Demonstrated experience managing productions, operations, and/or developing and analyzing marketing campaigns for an arts nonprofit, preferably music-based.
• Excellent written and verbal communication skills.
• Some degree of music literacy is required.
• A love for musical theater, opera, and/or classical music is required.
• Experience with CRM software (e.g., PatronManager) and management is required.
• Experience in theatrical production is a strong plus.
• Facility in graphic design is a plus.

Benefits

• Full employer-paid health benefits
• Full employer-paid dental benefits