Operations and Client Success Coordinator

$45,000 - $50,000/Yr

Folded - Johns Island, SC

Full-time - Mid Level

Remote - Johns Island, SC

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Operations and Client Success Coordinator at Folded plays a crucial role in managing client relationships and supporting business operations as the company prepares for franchising. This position offers hands-on experience in various aspects of business operations, including client management, administrative support, and growth strategy assistance, while providing opportunities for professional development and career advancement.

Responsibilities

• Act as the point of contact for current clients, managing scheduling, rescheduling, and addressing client inquiries.
• Use HubSpot CRM to organize client information, track interactions, and follow up on important details.
• Take ownership of client appreciation initiatives, such as selecting and organizing thoughtful gifts or seasonal gestures.
• Conduct initial walkthroughs with new clients.
• Proactively seek ways to enhance the client experience, gathering feedback and implementing ideas to keep clients engaged.
• Assist with day-to-day business operations, such as invoicing and ordering supplies.
• Manage new leads, waitlists, cancellations, and other client logistics.
• Review and suggest improvements for current processes to increase efficiency and client satisfaction.
• Help develop SOPs (Standard Operating Procedures) for key tasks.
• Support research and preliminary planning for the company's growth strategy and franchising goals.
• Attend relevant networking events to build connections within the community.
• Manage job postings, screen applicants, and schedule interviews.
• Coordinate and oversee new hire training and onboarding processes.
• Develop and implement a content calendar for social media marketing, creating and scheduling regular content.

Requirements

• Mid-level experience in sales and customer relationship management.
• Strong relationship management and account management skills.

Nice-to-haves

• Experience with HubSpot CRM or similar tools.
• Background in social media marketing and content creation.

Benefits

• Paid training
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Work from home
• Vision insurance
• Volunteer time off
• Referral program