Operations and Quality Director

First Care Clinics - Memphis, TN

Full-time - Senior

Memphis, TN

Ambulatory Health Care Services

About the position

The Operations and Quality Director at Fast Pace Health is responsible for providing strategic leadership for the quality and operational excellence of the Rural Health Alliance (RHA) facilities. This role combines oversight of clinical operations with quality improvement initiatives across multiple clinics, ensuring compliance with quality metrics and enhancing patient care through innovative programs and strategic planning. The ideal candidate will be committed to the mission of teamwork, communication, empowerment, and quality care in a friendly environment, while also focusing on improving clinical outcomes and driving patient satisfaction.

Responsibilities

• Oversee day-to-day operations of primary care, urgent care, walk-in care, and ancillary service lines within all RHA facilities.
• Assess and develop strategies surrounding day-to-day metrics such as productivity and volume monitoring.
• Identify growth opportunities for ancillary services within the clinics, focusing on improving patient access and expanding service offerings.
• Lead efforts to streamline care paths through automation and EMR enhancements.
• Implement ongoing continuing education opportunities for clinical staff.
• Advocate and lead the 5 principles of Fast Pace Urgent Care: Communication, Teamwork, Empowerment, Quality of Care, and Friendliness.
• Serve as the Quality Lead for RHA, accountable for clinical quality metrics and performance improvement initiatives.
• Organize and lead monthly quality improvement meetings for clinics.
• Assist Supervising Physicians with ongoing chart audits and clinical work evaluations.
• Collaborate with OMA and Population Health teams to implement wellness programs and chronic care management initiatives.
• Lead recruitment, training, and mentorship of clinical teams.
• Work directly with providers to address barriers to patient care and ensure compliance with billing and coding practices.
• Act as a liaison between clinic providers, OMA, and operational leadership.
• Develop and implement strategies for organic growth within the clinics.
• Provide leadership and accountability for the performance of RHA providers.
• Collaborate with SrVP Ancillary Services and Revenue Cycle leadership to ensure financial goals are met.

Requirements

• RN with a master's degree in nursing; Licensed FNP or Physician Assistant highly preferred.
• Minimum 3 years in multi-site healthcare clinical operations with proven leadership in managing multiple healthcare sites.
• Experience includes staff management, financial oversight, policy implementation, and patient care standards.
• Minimum 3 years in leadership within a value-based/quality-centric organization with PCMH expertise.
• Current license or certification as a family nurse practitioner or physician assistant highly preferred; will consider a registered nurse.

Benefits

• Competitive compensation and benefits such as holiday pay, PTO, medical, dental, vision, and work-life balance.
• Opportunities to participate in community events and outreach programs.