Operations and Support Services Manager

Mid-America Christian University - Oklahoma City, OK

Full-time - Mid Level

Oklahoma City, OK

Educational Services

About the position

The Operations and Support Services Manager is a leadership role that collaborates with the Assistant VP of Enrollment Management to oversee the daily operations of the Operations and Support Services team. This position combines managerial responsibilities with the essential functions of an Enrollment Coordinator, ensuring effective communication and processes between Enrollment Management departments and university partner offices.

Responsibilities

• Manage the daily schedules of the team, including timecards and scheduled time off
• Conduct one-on-one meetings with team members bi-weekly or as needed
• Coordinate and guide responsibilities and functions of the team
• Provide ongoing training to team members on processes and procedures
• Serve as a point of contact for team members
• Assist with expense reports and documentation
• Provide support for the University welcome centers
• Process student files and file requirements for admissions
• Manage transcript requests and coordinate processing between Registrar and Admissions
• Provide reporting to Admissions on measurable statistics
• Lead/CRM maintenance; input leads, referrals, and walk-ins into database
• Manage task assignment on behalf of Admissions for interdepartmental communications
• Update lead distribution and Admissions calendars with respective presence and absences of team
• Collaborate with Assistant VP of Enrollment Management to adhere to the University's processes and procedures
• Other duties will be assigned as needed, including serving in an administrative role in other departments and leading/coordinating training and development with leadership teams.

Requirements

• Strong organizational and project management skills
• Good attention to detail
• Ability to multi-task efficiently and function with a high level of punctuality/attendance
• Capability to operate a multiline telephone system
• Strong phone and customer service skills
• Strong interpersonal, oral, and written communication skills
• Ability to work independently with minimal instruction, initiative, and flexibility
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Google Workspace (Google docs, Calendar, Sheets, Slides, Drive)
• Familiarity with communication tools (Zoom, Google Meet)
• Data entry skills
• Ability to learn CRM software (Salesforce, Jenzabar)