Allegis Group - Charlotte, NC
posted 2 months ago
The Operations Application Analyst will play a crucial role in supporting a large email retention and archive program. This position is designed for individuals who possess a strong background in application support, troubleshooting, and networking. The primary responsibility of the analyst will be to address and resolve issues that arise for employees, collaborating with vendors when necessary to find solutions that cannot be resolved internally. The role requires a proactive approach to problem-solving and a commitment to maintaining the integrity and efficiency of the email retention and archive systems. In this position, the analyst will be expected to develop and implement processes that enhance the functionality of the applications they support. This includes utilizing automation tools to streamline operations and improve overall efficiency. A solid understanding of PowerShell and SQL scripting is essential, as these skills will be used to create scripts that assist in identifying, removing, and upgrading non-permitted technologies from servers. Additionally, the analyst will monitor scripts to minimize false positives and ensure that the systems are functioning optimally. The role also involves network troubleshooting, where the analyst will research and escalate incidents that impact application performance. While the analyst will not directly support network connectivity, they will work closely with the network support team to isolate and resolve issues that may affect application functionality. This collaborative approach is vital to ensuring that employees have reliable access to the tools they need to perform their jobs effectively.