Operations ASM

Lowe's - Kansas City, KS

Full-time - Mid Level

Kansas City, KS

Building Material and Garden Equipment and Supplies Dealers

About the position

The Operations Assistant Store Manager at Lowe's is responsible for delivering quality customer service while ensuring the store is clean, safe, and well-stocked. This role involves anticipating customer flow, planning for sales spikes, conducting safety walks, and coaching associates on safe work practices. The Operations Assistant Store Manager leads a team to achieve sales and margin goals, driving operational efficiencies and maximizing customer satisfaction. The position may require full leadership over the store and collaboration with the store leadership team and district management to meet service and operational objectives.

Responsibilities

• Anticipate customer flow and work demand, redirecting efforts and schedules for proper coverage.
• Plan for sales spikes and ensure the store is stocked to meet demand.
• Conduct safety walks and monitor the use of store power equipment.
• Coach associates on safe work practices.
• Lead a team of associates to ensure exceptional customer service.
• Achieve sales and margin goals while driving operational efficiencies.
• Collaborate with peers and district management to assess customer needs and develop service strategies.
• Rotate through merchandising and specialty assignments for cross-training.

Requirements

• 2 years of experience leading associates in a retail environment.
• 3 years of experience in a fast-paced, cross-functional work environment.
• 1 year of experience performing manager-on-duty responsibilities.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure as required by law.

Nice-to-haves

• Bachelor's degree or certification in retail store freight flow logistics.
• 5 years of experience leading support/operations associates in retail or consumer service.
• 3 years of experience performing manager-on-duty responsibilities.
• Experience in the home improvement retail sector.
• Broad knowledge of interior/exterior product categories.
• Experience with store computer systems.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid time off
• Employee discounts
• Tuition reimbursement
• Professional development opportunities