Operations Assistant (Customer Care Assistant)- Bilingual English/Spanish

$41,600 - $45,760/Yr

Imperial Cleaning - New York, NY

Full-time - Entry Level

New York, NY

501-1,000 employees

Administrative and Support Services

About the position

The Operations Assistant (Customer Care Assistant) at Imperial Cleaning is responsible for providing operational support across various departments, ensuring effective communication with customers, and resolving service-related issues. This role is crucial in maintaining high levels of customer satisfaction and operational efficiency within the organization.

Responsibilities

• Work closely with Customer Solutions Specialist on requests and issues that may arise.
• Provide operations support to all departments within the organization.
• Create and close work orders for Regional spreadsheets and Project Crew schedules.
• Resolve customers' service or billing complaints.
• Conduct daily customer calls and follow-ups on any complaints.
• Maintain a record of customer interactions, transactions, complaints, inquiries, comments, and actions taken.
• Process supply orders, enter and close supply orders into the system, and manage the distribution of supplies to assigned clients.
• Update corresponding client systems to ensure tracking and billing of all services performed.
• Refer unresolved customer grievances to designated departments for further investigation.
• Assist in completing contract forms, prepare change of address records or issue service discontinuation orders.
• Collect, update and provide required reports when requested by Customer Solutions Specialist or Operations team.
• Perform all other administrative tasks as assigned by management.

Requirements

• 2 year degree required, 4 year degree a plus
• Bilingual (English-Spanish) is a must
• Detail-oriented and strong communication skills (email, phone)
• Results-oriented with the ability to resolve challenges and emergencies at a moment's notice
• Multi-task-oriented with the ability to handle multiple projects at a time
• Customer-focused with a can-do approach to problem-solving
• Basic knowledge of computer applications and software applications

Benefits

• Competitive compensation packages
• Safe, respectful, and professional working environment