Operations Assistant / Customer Experience Rep

$47,840 - $47,840/Yr

Footworks - South Miami, FL

Full-time - Entry Level

South Miami, FL

Amusement, Gambling, and Recreation Industries

About the position

TeamFootWorks is seeking a highly organized and tech-savvy Customer Service Specialist to join their event management team. This full-time position focuses on providing exceptional service to participants in training programs and 5K events, addressing inquiries related to registration, race day logistics, and post-race results. The ideal candidate will possess strong customer service skills, excellent communication abilities, and a willingness to assist on-site during events.

Responsibilities

• Handle customer inquiries via email, phone, and social media regarding registration, team setup, troubleshooting, packet pickup, and race day logistics.
• Provide on-site support during events, assisting participants with last-minute questions and addressing unforeseen issues.
• Collaborate with the CRM platform team to provide customer support.
• Work with timing and results teams to ensure participants receive accurate post-race information regarding their times, scores, and placements.
• Contribute to the creation of customer guides and FAQs.
• Handle general customer feedback post-race in a professional and timely manner.

Requirements

• Bachelor's Degree in marketing or related field preferred.
• Must have a valid driver's license and own reliable transportation.
• Experience troubleshooting basic technical issues for customers.
• Fluent in Spanish.

Nice-to-haves

• Proficiency in Microsoft Office and Google Drive.
• Strong communication skills, both written and verbal, with the ability to maintain professionalism under pressure.
• Ability to work in a fast-paced environment and exhibit patience when handling customer queries.
• Familiarity with CRM software is preferred.
• Experience in social media management is a plus, but not required.
• Experience as a runner in races such as 5Ks, half/full marathons, or obstacle races is a plus, but not required.

Benefits

• Health insurance