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Operations Associate (80% remote)
$48,000 - $48,000/Yr
Wellbrook Health - Toms River, NJ
posted 2 months ago
Full-time - Entry Level
Remote - Toms River, NJ
About the position
The Operations Associate at Wellbrook Health plays a crucial role in providing exceptional mental healthcare support. This position serves as the primary liaison between patients and providers, ensuring effective communication and assistance in managing patient needs. The role emphasizes collaboration within a remote team environment and offers opportunities for growth and leadership development.
Responsibilities
- Handle patient requests and calls, including insurance verification and appointment scheduling.
- Ensure patient records are accurate and up to date, and follow up with patients regarding upcoming appointments.
- Assist providers with prior authorizations, referrals, and medical leave paperwork.
- Troubleshoot telehealth connection issues and resolve medication issues with pharmacies.
- Contribute to a collaborative team dynamic, working closely with colleagues online.
Requirements
- High school diploma or GED preferred.
- Proficiency in computer technology, including screensharing and document editing.
- Ability to maintain regular attendance and punctuality.
- Strong communication skills to engage with clients effectively.
- Availability to work one weekend a month.
Nice-to-haves
- Experience in a fast-paced work environment.
- Ability to work collaboratively in a remote setting.
- Knowledge of Spanish is preferred.
Benefits
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
