Operations Associate - Apple Blossom Mall

JCPenney - Winchester, VA

Part-time - Entry Level

Winchester, VA

10,001+ employees

General Merchandise Retailers

About the position

The Operations Associate's role at JCPenney is pivotal in creating an outstanding customer experience by performing various operations functions within the store. This position is primarily focused on early morning shifts, where the associate will collaborate with a team to execute essential tasks before the store opens. The Operations Associate is expected to engage actively with customers, ensuring that their needs are met promptly and efficiently. This role requires a proactive approach to customer service, where the associate must be ready to assist customers with inquiries and requests while navigating the store at a fast pace. In addition to customer service, the Operations Associate is responsible for executing pricing and signing on merchandise throughout the store. This includes changing ticket prices and ensuring that all signage is accurate and up-to-date. The associate will also play a crucial role in replenishing and restocking the store, understanding customer needs, and preparing merchandise for the sales floor to ensure that customers have access to the styles and sizes they desire. Receiving and unloading merchandise is another key responsibility, where the associate will work alongside co-workers to manage inventory effectively. Maintaining backroom standards is essential, as the stockroom must be kept safe, clean, and organized. The Operations Associate will also contribute to omnichannel efforts, which include Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, and Shipping Online Orders. The role requires the associate to follow the merchandise strategy communicated by leadership, executing plans with efficiency and attention to detail. This includes understanding merchandising standards and maintaining them to deliver an outstanding customer experience. The Operations Associate will participate in a learning environment, absorbing new information from peers and training materials related to merchandise, shrink, safety, productivity, and other business processes. Overall, this position is integral to the store's operations and customer satisfaction, requiring a blend of customer service skills, operational efficiency, and teamwork.

Responsibilities

• Provide outstanding customer service by assisting customers with inquiries and requests.
• Execute pricing and signage changes on merchandise throughout the store.
• Replenish and restock merchandise to ensure availability for customers.
• Receive and unload merchandise from deliveries, preparing it for the sales floor.
• Maintain backroom standards, ensuring the stockroom is safe, clean, and organized.
• Contribute to omnichannel efforts including Buy Online Pickup in Store and Shipping Online Orders.
• Follow merchandising strategies communicated by leadership and maintain merchandising standards.
• Participate in a learning environment, absorbing new information on merchandise and business processes.

Requirements

• 1-2 years of retail experience is preferred.
• Ability to work in a fast-paced environment and provide excellent customer service.
• Strong problem-solving skills and the ability to make smart decisions that drive sales and customer service.
• Ability to work collaboratively with team members and build positive relationships.

Nice-to-haves

• Experience with omnichannel retail operations.
• Familiarity with inventory management and stockroom organization.

Benefits

• Medical, dental, and vision insurance.
• Term life insurance.
• Paid vacation and holidays.
• 401(k) with company match.
• Associate discount on JCPenney merchandise.