JCPenney - Winchester, VA
posted 26 days ago
The Operations Associate's role at JCPenney is pivotal in creating an outstanding customer experience by performing various operations functions within the store. This position is primarily focused on early morning shifts, where the associate will collaborate with a team to execute essential tasks before the store opens. The Operations Associate is expected to engage actively with customers, ensuring that their needs are met promptly and efficiently. This role requires a proactive approach to customer service, where the associate must be ready to assist customers with inquiries and requests while navigating the store at a fast pace. In addition to customer service, the Operations Associate is responsible for executing pricing and signing on merchandise throughout the store. This includes changing ticket prices and ensuring that all signage is accurate and up-to-date. The associate will also play a crucial role in replenishing and restocking the store, understanding customer needs, and preparing merchandise for the sales floor to ensure that customers have access to the styles and sizes they desire. Receiving and unloading merchandise is another key responsibility, where the associate will work alongside co-workers to manage inventory effectively. Maintaining backroom standards is essential, as the stockroom must be kept safe, clean, and organized. The Operations Associate will also contribute to omnichannel efforts, which include Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, and Shipping Online Orders. The role requires the associate to follow the merchandise strategy communicated by leadership, executing plans with efficiency and attention to detail. This includes understanding merchandising standards and maintaining them to deliver an outstanding customer experience. The Operations Associate will participate in a learning environment, absorbing new information from peers and training materials related to merchandise, shrink, safety, productivity, and other business processes. Overall, this position is integral to the store's operations and customer satisfaction, requiring a blend of customer service skills, operational efficiency, and teamwork.