Operations Associate - Central Mall

JCPenney - Texarkana, TX

Part-time - Entry Level

Texarkana, TX

10,001+ employees

General Merchandise Retailers

About the position

The Operations Associate's role at JCPenney is pivotal in creating an outstanding customer experience by performing various operations functions within the store. This position is designed for early morning shifts, where you will collaborate with a team to execute essential tasks before the store opens. As an Operations Associate, you will be responsible for ensuring that the store is well-prepared for customers, which includes a variety of operational duties that contribute to the overall efficiency and effectiveness of the store's operations. In this role, customer service is paramount. You will be actively engaging with customers, providing assistance, and answering questions while navigating the store at a fast pace. Your ability to connect with customers and provide them with the information they need will enhance their shopping experience. Additionally, you will be responsible for executing pricing and signing on merchandise, ensuring that all items are accurately priced and displayed. Replenishing and restocking the store is another critical responsibility. You will monitor inventory levels and assist your sales floor peers by preparing merchandise to ensure that customers have access to the styles and sizes they desire. This includes receiving and unloading merchandise from deliveries, working collaboratively with your co-workers to maintain a well-organized stockroom that adheres to safety and cleanliness standards. The Operations Associate will also contribute to omnichannel efforts, which include facilitating Buy Online Pickup in Store, shipping online orders, and managing returns. You will play a key role in executing the merchandise strategy communicated by leadership, ensuring that products are placed throughout the store according to established merchandising standards. This attention to detail is essential for delivering an outstanding customer experience. Moreover, you will participate in a learning environment, absorbing new information from peers and training materials related to merchandise, safety, productivity, and other business processes. This role requires a proactive approach to problem-solving and decision-making, with a focus on driving sales and enhancing customer service.

Responsibilities

• Provide outstanding customer service by assisting customers with inquiries and requests.
• Execute pricing and signing on merchandise throughout the store efficiently.
• Replenish and restock merchandise to ensure availability for customers.
• Receive and unload merchandise deliveries, preparing items for the sales floor.
• Maintain backroom standards by keeping the stockroom safe, clean, and organized.
• Contribute to omnichannel efforts including Buy Online Pickup in Store and shipping online orders.
• Implement merchandise strategies as communicated by leadership, ensuring proper placement and presentation of products.
• Participate in a learning environment by absorbing new information and training materials.

Requirements

• 1-2 years of retail experience is preferred.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Strong customer service skills and the ability to engage with customers positively.
• Attention to detail in executing pricing, signing, and merchandising standards.

Nice-to-haves

• Experience with omnichannel retail operations.
• Familiarity with inventory management and stockroom organization.

Benefits

• Medical, dental, and vision insurance.
• Term life insurance.
• Paid vacation and holidays.
• 401(k) plan with company match.
• Associate discount on JCPenney merchandise.