Operations Associate

$41,600 - $43,680/Yr

Burberry Group - Cabazon, CA

Full-time

Cabazon, CA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Operations Associate at Burberry is responsible for supporting the store's back-of-house operations efficiently and effectively. This role involves managing inventory control, assisting the sales team, maintaining a tidy stockroom, ensuring quality control, and supporting aftersales processes to enhance the client experience. The position requires strong organizational skills and attention to detail, as well as the ability to work collaboratively in a busy team environment.

Responsibilities

• Responsible for all aspects of inventory control including receiving and handling stock orders from the hub or warehouse and ensuring accuracy of products received, reporting any discrepancies.
• Support the sales team by retrieving stock in a timely manner, including Omnichannel and stock pullback.
• Maintain the back of house in a tidy manner compliant with Retail Operations and Standards.
• Conduct quality control on all products at all times and report any issues to the store lead.
• Support the aftersales process (alterations, repairs, personalization) to elevate the client experience.
• Ensure all stockroom equipment is working and fully operational, raising any concerns through Ask services immediately.
• Perform adhoc administration tasks including answering telephone calls, responding to customer service inquiries, and managing stationary and supermarket orders.
• Assist store management with events, visual merchandising, stock taking, and other duties as requested.

Requirements

• Excellent organizational skills and meticulous attention to detail.
• Excellent communication skills both verbal and in writing.
• Intermediate computer skills in core Microsoft software.
• Previous experience with SAP is desirable.
• Ability to work well in a team.
• Ability to work in a busy team environment.

Benefits

• Commission earnings
• Discretionary bonuses
• Short and long-term incentive packages
• Company-sponsored benefit programs