Operations Automation Senior Associate

JPMorgan Chase

Full-time

Credit Intermediation and Related Activities

About the position

As an Operations Automation Senior Associate, you will lead intelligent automation initiatives aimed at enhancing operational efficiencies. This role involves coaching and mentoring team members, collaborating with stakeholders, and delivering training on workflow automation. You will conduct independent automation and business analysis to gather requirements and implement solutions that streamline processes within the Operations function.

Responsibilities

• Engage with stakeholders to support all aspects of process automation engagements including requirements gathering, solution architecture, solution development, testing, deployment, and continuous improvement.
• Implement the operational automation strategy involving intelligence automation tools and work with technology to create the required infrastructure for low-code automation.
• Utilize intelligent automation solutions to automate functions and deliver benefits in capacity creation, risk reduction, and streamlining of operational processes.
• Coach and mentor less experienced team members on automation tools and potentially create and/or deliver training curriculum and courses around workflow automation.
• Identify and collaborate with key stakeholders on Objectives and Key Results (OKR), Key Performance Indicators (KPIs), and/or metrics to deliver benefits from operational automation.

Requirements

• 5 years of experience and proven ability to gather and analyze complex data and develop accurate conclusions with sufficient comprehension of the business to understand risk implications.
• Intermediate experience using Microsoft Office suite.
• Sound knowledge of one or multiple intelligence automation applications and/or programming languages.
• Experience with consistent collaboration across all levels of the business.

Nice-to-haves

• Bachelor's or higher degree.
• Advanced skills and an understanding of business analysis, design, development, testing, and deployment.