Operations Business Analyst 2

$70,000 - $80,000/Yr

PLIC Primerica Life Insurance Company - Duluth, GA

Full-time - Mid Level

Hybrid - Duluth, GA

1,001-5,000 employees

About the position

The Life Business Analyst 2 serves as a crucial link between users and programmers, ensuring that projects align with defined objectives and effectively address system issues. This role involves project management, strategic planning, and implementation support for key initiatives within the Life Servicing business of Life Operations. The analyst is responsible for creating necessary documentation, preparing presentations, and facilitating communication between business needs and technological capabilities. This hybrid position requires both onsite and remote work, focusing on enhancing operational efficiency and supporting various Life Operations functions.

Responsibilities

• Create and execute business requirement documents, process flow diagrams, and data mapping.
• Coordinate, manage, and execute projects for Life Operations.
• Research and resolve departmental system issues and concerns.
• Devise, recommend, and implement solutions and options for system design and enhancements, recognizing when management approval is required.
• Create user acceptance criteria (test plans), coordinate with QA team to execute testing, and analyze test results with QA.
• Refine requirements and coordinate additional development based on QA findings.
• Formulate, develop, and implement changes to improve departmental and process efficiency, including using automation tools.
• Act as a liaison between business users and programmers to ensure projects meet outlined objectives and resolve system issues.
• Manage mainframe/distributed systems projects through the entire software development life cycle, including documentation of requirements, testing, implementation, and post-production monitoring.

Requirements

• Experience in business analysis and project management within the insurance or financial services industry.
• Strong understanding of system design and enhancements.
• Proficiency in creating business requirement documents and process flow diagrams.
• Experience with user acceptance testing and quality assurance processes.
• Ability to communicate effectively with both technical and non-technical stakeholders.

Nice-to-haves

• Familiarity with automation tools such as Microsoft Access and Testing Scripts.
• Experience in the Life Insurance sector.
• Knowledge of mainframe and distributed systems.

Benefits

• Day one health, dental, and vision insurance
• 401(k) Plan with competitive employer match
• Vacation, sick, holiday, and volunteer time off
• Life and disability insurance
• Flexible Spending Account & Health Savings Account
• Professional development
• Tuition reimbursement
• Company-sponsored social and philanthropy events