Careoregon - Astoria, OR
posted 2 months ago
The Operations Business Analyst at CareOregon is a pivotal role that serves as an advanced resource for technical and process assessments within the organization. This position is designed for a professional who can effectively bridge the gap between various departments, Information Systems (IS), and external vendors. The primary responsibility of the Operations Business Analyst is to analyze problems, define business requirements, and recommend solutions that enhance operational efficiency. This role encompasses the entire life cycle of development, from gathering requirements to implementation and ongoing support, ensuring that all processes align with the organization's strategic goals. In this role, the analyst will perform existing systems analysis and design new systems tailored to the needs of the organization. They will gather and define functional business requirements for both new and existing processes, documenting these requirements along with business methodologies, systems flow, data flow, and functional system design. The analyst will translate business needs into actionable tasks for analysts and IS teams, collaborating closely to implement changes and participate in User Acceptance Testing (UAT). Additionally, the Operations Business Analyst will monitor and improve the quality of reports produced, maintain project quality, and implement continuous process improvements. They will develop ad-hoc reports using Microsoft applications and provide insightful analysis to stakeholders. Ongoing system support and guidance to department staff will be a key aspect of this role, as will the management of support requests through a ticketing system. The analyst will also communicate the status of pending requests to stakeholders and represent the perspective of business units during projects and implementations. The position requires effective relationship management with customers at all levels, engaging senior leaders as thought partners when necessary, and presenting analysis results to executive sponsors as needed. The Operations Business Analyst will perform their work in alignment with CareOregon's mission, vision, and values, supporting the organization's commitment to equity, diversity, and inclusion.