Careoregon - Seaside, OR
posted 2 months ago
The Operations Business Analyst at CareOregon is a pivotal role that serves as an advanced team resource, focusing on technical and process assessments. This position operates as a cross-functional team member and acts as a liaison between the assigned department, Information Systems (IS), and external vendors. The primary responsibilities include analyzing problems, defining business requirements, and recommending effective solutions. The Operations Business Analyst is responsible for overseeing the entire life cycle of development, from requirements gathering to implementation and ongoing support. This role also emphasizes the application of process improvement methods, leveraging organizational assets, and adhering to best practices. The specific areas of focus and specialization may vary depending on the department's needs. In this role, the analyst will perform existing systems analysis and design new systems, gather and define functional business requirements for both new and existing processes, and document business requirements, methodologies, systems flow, data flow, and functional system design. The analyst will translate business needs into actionable tasks for analysts and IS teams, collaborate with these teams to implement changes, and participate in User Acceptance Testing (UAT). Additionally, the analyst will monitor and improve the quality of reports produced, maintain project quality, and implement continuous process improvements. The role also involves developing ad-hoc reports using Microsoft applications, providing project status reports, and offering ongoing system support and guidance to department staff. The analyst will manage support requests through a ticket system, communicate the status of pending requests to stakeholders, and represent the business units' perspectives during projects and implementations. Building and maintaining productive customer relationships at all levels is crucial, as is engaging senior leaders as thought partners on occasion. The analyst will also present analysis results to executive sponsors as needed. Organizationally, the Operations Business Analyst is expected to perform work in alignment with CareOregon's mission, vision, and values, supporting the organization's commitment to equity, diversity, and inclusion. This includes fostering a culture of open-mindedness, cultural awareness, compassion, and respect for all individuals. The analyst will strive to meet annual business goals that support the organization's strategic objectives and adhere to relevant policies and compliance needs, while also performing other duties as required.