Careoregon - Salt Lake City, UT
posted 2 months ago
The Operations Business Analyst at CareOregon is a pivotal role that serves as an advanced resource for technical and process assessments within the organization. This position is designed for a professional who can effectively collaborate across various departments, including Information Systems (IS) and external vendors, to analyze problems, define business requirements, and recommend viable solutions. The Operations Business Analyst is responsible for overseeing the entire life cycle of development, from gathering requirements to implementation and ongoing support. This role emphasizes the application of process improvement methodologies, leveraging organizational assets, and adhering to best practices to enhance operational efficiency. In this role, the analyst will perform comprehensive systems analysis and design new systems tailored to the needs of the organization. They will gather and define functional business requirements for both new and existing processes, ensuring that all documentation related to business requirements, methodologies, systems flow, data flow, and functional system design is meticulously maintained. The analyst will translate business needs into actionable tasks for both analysts and IS teams, facilitating effective collaboration to implement necessary changes. Participation in User Acceptance Testing (UAT) is also a critical component of this role, ensuring that all changes meet the required standards before full implementation. The Operations Business Analyst will monitor and improve the quality of reports produced, maintain project quality, and implement continuous process improvements. They will develop ad-hoc reports using Microsoft applications and provide insightful analysis to stakeholders. Regular project status reports will be required, along with ongoing system support and guidance to department staff. The analyst will also manage support requests through a ticketing system, ensuring timely resolution and effective communication regarding the status of pending requests. Building and maintaining productive relationships with customers at all levels is essential, as is engaging with senior leaders as thought partners when necessary. Presenting analysis results to executive sponsors will also be part of the responsibilities, ensuring that leadership is informed and engaged in the decision-making process.