Careoregon - St. Helens, OR
posted 2 months ago
The Operations Business Analyst at CareOregon is a pivotal role that serves as an advanced team resource, focusing on technical and process assessments. This position is designed for a cross-functional team member who acts as a liaison between the assigned department, Information Systems (IS), and external vendors. The primary responsibilities include analyzing problems, defining business requirements, and recommending effective solutions. The Operations Business Analyst is accountable for managing all aspects of the development life cycle, from requirements gathering to implementation and ongoing support. This role also emphasizes the application of process improvement methods, leveraging organizational assets, and adhering to best practices. The specific areas of focus and specialization may vary depending on the department's needs. In this role, the analyst will perform existing systems analysis and design new systems, ensuring that functional business requirements for both new and existing processes are accurately gathered and defined. Documentation is a key component, as the analyst will be responsible for creating comprehensive records of business requirements, methodologies, systems flow, data flow, and functional system design. The ability to translate business needs into actionable tasks for analysts and IS teams is crucial, as is collaboration with these teams to implement changes and participate in User Acceptance Testing (UAT). The Operations Business Analyst will also monitor and improve the quality of reports produced, maintain project quality, and implement continuous process improvements. Developing ad-hoc reports using Microsoft applications and providing analysis will be part of the daily responsibilities. The analyst will provide project status reports as required and offer ongoing system support and guidance to department staff. Additionally, they will monitor and resolve support requests using a ticket system, ensuring effective communication regarding the status of pending requests to stakeholders. Building and maintaining productive customer relationships at all levels is essential, as is engaging senior leaders as thought partners when necessary. Presenting analysis results to executive sponsors will also be a key responsibility.