Kforce - Hoboken, NJ
posted 2 months ago
The Operations Business Analyst serves as the crucial link between the Sales leadership team, Sales users, the Product owner, and Technology teams. This role is pivotal in providing comprehensive CRM support to designated groups, which includes the enablement of new technologies to support various initiatives. The Operations Business Analyst is responsible for building and enhancing workflows, grooming and testing stories for new technology and features, managing Salesforce (SFDC) data, and creating and maintaining reports and dashboards. Additionally, this position involves training new users and orchestrating feedback loops to drive continuous improvements in processes and systems. In this role, the Operations Business Analyst will engage with multiple stakeholders to ensure that the CRM system meets the evolving needs of the business. This includes identifying areas for improvement, implementing solutions, and ensuring that all users are equipped with the necessary tools and knowledge to utilize the CRM effectively. The position requires a proactive approach to problem-solving and the ability to communicate effectively across various teams to facilitate collaboration and drive results. The Operations Business Analyst will also be tasked with providing support for any issues or requests that arise, ensuring that the CRM system operates smoothly and efficiently.