Careoregon - Portland, OR
posted 2 months ago
The Operations Business Analyst at CareOregon is a pivotal role that serves as an advanced team resource, providing essential technical and process assessments. This position is designed for a professional who can work effectively as a cross-functional team member and act as a liaison between the assigned department, Information Systems (IS), and external vendors. The primary focus of the role is to analyze problems, define business requirements, and recommend effective solutions. The Operations Business Analyst is responsible for overseeing all aspects of the development life cycle, from requirements gathering to implementation and ongoing support. This includes applying process improvement methods and leveraging organizational assets to implement best practices across various departments. In this role, the analyst will perform existing systems analysis and design new systems tailored to the needs of the organization. They will gather and define functional business requirements for both new and existing processes, documenting these requirements along with business methodologies, systems flow, data flow, and functional system design. The analyst will translate business needs into actionable tasks for analysts and IS teams, collaborating closely with them to implement necessary changes and participate in User Acceptance Testing (UAT). Additionally, the analyst will monitor and improve the quality of reports produced, maintain project quality, and implement continuous process improvements. The Operations Business Analyst will also be responsible for developing ad-hoc reports using Microsoft applications, providing project status reports, and offering ongoing system support and guidance to department staff. They will manage support requests through a ticketing system, ensuring effective communication regarding the status of pending requests to stakeholders. Building and maintaining productive customer relationships at all levels is crucial, as is engaging senior leaders as thought partners and presenting analysis results to executive sponsors as needed. The role requires alignment with the organization's mission, vision, and values, as well as a commitment to equity, diversity, and inclusion, fostering a culture of respect and compassion for all individuals.