Operations Business Analyst

Kforce - Hoboken, NJ

Full-time

Hoboken, NJ

Administrative and Support Services

About the position

Kforce has a client in Hoboken, NJ that is seeking an Operations Business Analyst. The Operations Business Analyst serves as the primary business to systems connection between the Sales leadership team, the Sales users, the Product owner, and the Technology teams. This role is crucial in providing overall CRM support to assigned groups, which includes enabling new technologies to support various initiatives, building and improving workflows, grooming and testing stories for new technology/features, managing Salesforce (SFDC) data, creating and maintaining reports and dashboards, conducting new user training, and orchestrating feedback loops to drive continued improvements. The Operations Business Analyst will play a key role in ensuring that the Sales teams have the necessary tools and support to operate efficiently and effectively, thereby contributing to the overall success of the organization.

Responsibilities

• Serve as the primary business to systems connection between the Sales leadership team, Sales users, Product owner, and Technology teams.
• Provide overall CRM support to assigned groups.
• Enable new technologies to support initiatives.
• Build and improve workflows for better efficiency.
• Groom and test stories for new technology/features.
• Manage SFDC data effectively.
• Create and maintain reports and dashboards for performance tracking.
• Conduct new user training to ensure proper use of systems.
• Orchestrate feedback loops to drive continued improvements.

Requirements

• 3+ years of CRM support experience required.
• Strong organizational and time management skills, with the ability to complete work within established time frames.
• Ability to work independently and be self-motivated.
• Strong problem-solving skills to address job-related issues.
• Excellent communication skills, both written and verbal, including presentation skills.
• Provide support for problems and requests effectively.
• Previous work experience in publishing/advertising preferred.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• 401(k) plan
• Life insurance
• Disability insurance
• Accidental Death and Dismemberment (ADD) insurance
• Paid time off for salaried personnel
• Paid sick leave for hourly employees on Service Contract Act projects