Operations - Business Unit Manager

Urban Air Adventure Parks - Aurora, CO

Full-time - Mid Level

Aurora, CO

About the position

The Operations - Business Unit Manager at Urban Air Adventure Parks is responsible for leading and managing the overall operations of the park, ensuring exceptional customer service, and fostering a positive team environment. This role involves motivating staff, overseeing strategic initiatives, and maintaining high operational standards to drive business success while embodying the company's culture of 'Activating Awesome.'

Responsibilities

• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level.
• Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs.
• Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience.
• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program.
• Ensure execution of all employee recognition and incentive programs as directed.
• Assist with inventory and controlling expenses.
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections.
• Communicate with maintenance team to ensure safety standards.
• Maintain a safe, clean and secure environment for all guests and staff.
• Continuously improve operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.
• Other duties as assigned, including but not limited to: Cleanliness of business unit, Guests Service at attractions, Fostering a culture of sales with staff members, Internal marketing - table top signage, Scheduling of staff according to business unit needs.

Requirements

• Experience in hospitality is preferred (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants).
• 1+ year supervisory or management experience required.
• Ability to pass a thorough background check.
• CPR/First Aid Certification is preferred.
• Demonstrated ability in developing team members in areas of responsibility.
• Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude!
• Computer skills essential — Microsoft Office (Excel, Word, PowerPoint).
• Strong communication skills; ability to write and verbally communicate in a clear and concise manner.

Nice-to-haves

• Brand Ambassador and Culture Champion!
• Ability to enthusiastically interact with others.
• Adaptability, flexibility, general enthusiasm for the business.
• Willing to learn and adapt to changes or challenges.
• Ability to establish working relationships with all employees, management, and vendors.
• Exercise good judgment in decision making.
• Appreciation of diversity (thought, ethnic, gender, etc.).

Benefits

• Opportunity for career advancement within a growing company.
• Dynamic work environment with a focus on fun and teamwork.