Operations Center Analyst-Energy Systems (Weekend Shift 3 x 12)

Caterpillar - Kennett Square, PA

Full-time - Entry Level

Kennett Square, PA

Machinery Manufacturing

About the position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations! In this role, you will carry out and perform daily tasks relating to energy monitoring and energy management in the Tangent Operations Center. You will monitor, control, and troubleshoot multiple client systems to ensure uptime and client satisfaction. This position will require you to work 12-hour shifts, Friday-Sunday, including holidays. You will provide first line of support, coordination of services, problem resolution and/or recommendations on selected products and services.

Responsibilities

• Maintaining a pulse on the regional electric markets in real-time
• Monitoring asset status, troubleshooting hardware and software issues associated with customers' electrical assets and monitoring equipment
• Addressing minor issues and resolving minor complaints
• Ensuring all customer communication is clearly documented and customer SOPs/MOPs are followed with attention to detail
• Answering inbound customer inquiries
• Providing health analysis or troubleshooting of systems and assets and redirecting them when appropriate
• Identifying issues and determining appropriate course of action for effective resolution
• Processing results from analysis of technical data
• Understanding prime product or component health or status, if action is needed, and required next steps.

Requirements

• Basic understanding of effective communication concepts, tools, and techniques
• Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs
• Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational or process problems
• Ability to analyze and solve problems in a timely and efficient manner
• Knowledge of data gathering and analysis tools, techniques, and processes
• Ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner
• Knowledge of customer service concepts and techniques
• Ability to meet or exceed customer needs and expectations and provide excellent service.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Prescription drug coverage (RX)
• 401K plan
• Annual bonus potential
• Paid vacation days
• Paid holidays