Operations Center Coordinator - 2nd Shift Nights/Evenings

Ascent - Saint Louis, MO

Full-time - Entry Level

Saint Louis, MO

Professional, Scientific, and Technical Services

About the position

Ascent, LLC is a leading provider of comprehensive solutions for the planning, design, engineering, development, and operation of data centers and other mission-critical facilities. Headquartered in Saint Louis, MO, Ascent specializes in powerful, efficient, and technologically advanced mission-critical facilities and offers clients a broad range of delivery models spanning shell & core, build-to-suit, turnkey, and outsourced critical systems operations. Founded in 1998, Ascent provides a full spectrum of fast-track services that include project programming, design management, facility assessment, development and construction management, commissioning, and ongoing maintenance operations. Today, Ascent focuses on providing clients with innovative solutions and services yielding the highest levels of operational autonomy, efficiency, and control. Ascent's clients include some of the most demanding mission-critical organizations spanning multiple industries, Fortune 500 firms, and service providers. Our business is growing fast and we are currently seeking a talented Operations Center Coordinator for the 2nd Shift Nights/Evenings. In this role, the Operations Center Coordinator will be responsible for answering incoming calls from clients and vendors related to data center maintenance, creating and updating work order requests in Ascent's internal database and client databases, and documenting and performing data entry of information from calls into various systems. The coordinator will also send emails to clients, vendors, and internal employees, ensuring all Service Level Agreements (SLAs) are met for timely responses. Dispatching technicians to data center locations to address maintenance requests, monitoring data center alarms, and notifying clients, leads, and internal groups as applicable are also key responsibilities. The coordinator will escalate emergency issues to management and clients as needed, follow set processes and procedures, and attend weekly group meetings to discuss new and updated processes and procedures. Additional duties may be assigned as necessary.

Responsibilities

• Answer incoming calls from clients and vendors related to data center maintenance.
• Create and update work order requests in Ascent's internal database and client databases.
• Document and perform data entry of information from calls into various systems.
• Send emails to clients, vendors, and internal employees, meeting all SLA requirements for timely response.
• Dispatch technicians to data center locations to address maintenance requests.
• Monitor data center alarms, notify clients, leads, and internal groups as applicable.
• Escalate emergency issues to management and clients as needed.
• Follow set processes and procedures.
• Attend weekly group meetings to discuss new and updated processes and procedures.
• Perform additional duties as assigned.

Requirements

• Bachelor's degree in Business Administration or related field preferred.
• High School Diploma or equivalent required.
• 1 to 3 years of experience in a fast-paced environment required.
• Prior experience in Maintenance Dispatching preferred.
• For entry level employees, experience in retail or administrative roles preferred.
• Eager and motivated individual who excels in a team environment.
• Excellent verbal and written communication skills.
• Strong attention to detail required.
• Ability to multitask in a fast-paced environment.
• Ability to follow all SLAs (Service Level Agreements) and provide timely responses to clients, coworkers, supervisors, and internal departments.
• Proficiency with basic operations of a computer; MS Outlook, Excel required.
• Must be comfortable with typing on a keyboard, switching between tabs quickly for multiple internet windows on a PC, data entry from phone calls, etc.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance