Cincinnati Children's Hospital Medical Center - Cincinnati, OH
posted about 2 months ago
The Operations Center Coordinator at Cincinnati Children's Hospital plays a crucial role in ensuring the smooth operation of patient and visitor coordination within the unit during night shifts. This position involves monitoring and maintaining patient or visitor information, as well as facilitating the transportation of patients to and from the unit. The coordinator is responsible for managing various operational tasks, including the receipt and recording of ill calls, managing the PTO hotline, and providing real-time updates to Kronos for inpatient staffing. Additionally, the role includes handling after-hours formula requests and coordinating agency interpreters during non-business hours. The coordinator also manages the Patient Escort Tracking system and serves as a resource for various operational needs. In addition to operational coordination, the Operations Center Coordinator provides administrative assistance and support for analysis functions within the department. This may involve running reports, assisting in the development of presentations, and maintaining effective communication processes across departments. The coordinator is expected to keep key leadership and administrative staff informed of developments and prioritize multiple requests for information. Data management is another critical aspect of the role, which includes maintaining the integrity of records, auditing data for accuracy, and generating reports as needed. The coordinator may also assist in automating processes and recommending changes to improve operations. Overall, the Operations Center Coordinator is integral to the daily operations of the hospital, ensuring that all processes run efficiently and effectively, while also supporting the needs of patients and staff alike.