Amazon - Herndon, VA
posted 3 months ago
About the position
We are seeking an energetic Facility Operations Center Manager with proven and tested leadership skills to support our Amazon Facilities Center in Herndon, Virginia. The Facility Operations Center is a centralized team that provides 24x7 real-time monitoring, incident response, communications management, and reporting for all data center physical critical infrastructure globally. The prospective manager will have primary responsibility for overseeing a single Facility Operation Center and may manage multiple locations. They will ensure optimal customer service by way of consistency, reliability, and attention to detail. The ideal candidate will need to have an understanding of data center facilities infrastructure and be knowledgeable in data center IT Infrastructure and how the two entities co-exist. The successful candidate will be responsible for the management of entry-level and middle-level operating engineers as well as shift leads within the Facility Operations Center. The position will help ensure overall availability and reliability to meet or exceed defined service levels. Qualified candidates must also have experience functioning in a large-scale data center environment. The manager will assist in the development and execution of vision and goals for the Facility Operation Center. This skill is essential, as the candidate will help lead alignment of their team with the larger objectives of other business and peer organizations. The manager of this team will play a key role in growing the team to a standard of operational excellence. The Manager of the Facility Operations Center is an individual who must lead by example. The nature of this position encompasses a balance of tactical and strategic planning to drive initiatives and deliver results. The ability to work independently in a constantly changing environment is an absolute must.
Responsibilities
- Manage all engineers towards departmental and company-wide goals.
- Hire, supervise, coach, and develop Facility Ops Center engineers.
- Drive a fun and productive workplace environment.
- Demonstrate positive communication skills when working with customers, vendors, and employees.
- Proven leadership capabilities including the skill to develop and motivate others.
- Oversee day-to-day escalations, ticketing, and communications with customers (internal & external).
- Review metrics to drive performance and ensure the Facility Center meets or exceeds established service level agreements.
- Ongoing development of processes and procedures to meet changing environment.
- Update and maintain documentation associated with processes and procedures.
- Continuously improve and assist in tool development to increase productivity and team performance.
Requirements
- Bachelor's Degree in Electrical, Mechanical, Computer or other type of Engineering; or relevant work experience
- Team management experience including performance management and promoting employee career growth
- Experience leading a shift of 10+ engineers
- Demonstrated project management skills
- Able to remain cool, calm, and collected under high pressure situations while effectively managing multiple tasks
- Proven success managing time and managing multiple projects in a high growth environment where priorities shift quickly
- Superior verbal and written communication skills with high attention to detail
- Demonstrated strong interpersonal skills when working with key decision-makers
- Strong attention to detail and organizational skills
- Comfortable driving creative solutions in a fast-paced environment, a strong advocate for our customers, and driven to create a best-in-class operating center.
Nice-to-haves
- Experience Managing Managers
- Experience managing a Network Operations Center (NOC) or IT Support.
