Operations Center Specialist

$54,642 - $54,642/Yr

Gtt Co., Ltd

Full-time - Entry Level

Chemical Manufacturing

About the position

The Operations Center Specialist plays a crucial role in monitoring and managing critical events to ensure the safety and well-being of employees and assets. This position involves acting as a central point for incident management, threat assessment, and communication, utilizing social media monitoring tools, and providing timely guidance to impacted teams. The role requires a detail-oriented and analytical individual who can thrive in a fast-paced environment and handle sensitive information with care.

Responsibilities

• Monitoring and managing incidents that may impact employees, assets, and drivers.
• Assessing credible threat calls from employees and involving necessary parties.
• Utilizing social media listening tools to track events impacting customers or employees.
• Communicating market incidents to impacted teams in a timely manner.
• Monitoring incidents affecting employees traveling for work and communicating broadly when necessary.
• Evaluating incidents near field locations and guiding necessary actions.
• Effectively communicating with diverse audiences, including varying levels of seniority.
• Documenting incident alerts accurately in real time.
• Responding to internal feedback and inquiries professionally and quickly.
• Understanding the importance of privacy and handling sensitive information with care.
• Being available to handle situations outside of standard working hours.

Requirements

• 1+ years of experience as a business data specialist or in similar functions.
• Experience in safety and/or de-escalation is a plus.
• Experience working with sensitive information.
• Ability to make independent decisions within a broad procedural framework.
• Ability to multi-task and meet tight deadlines.
• Strong collaboration and teamwork skills.
• Ability to work autonomously and function in a solo schedule.
• Strong organizational and follow-up skills.
• Self-sufficient, highly motivated, and eager to learn new technologies and industries.
• Excellent verbal and written communication skills.
• Affinity for technology solutions (hardware & software).
• Exceptional internet research and social media skills.
• Knowledge of and interest in monitoring current events.
• Experience supporting 24/7 operations.

Nice-to-haves

• Previous experience in emergency/incident management, business continuity, or related fields.
• Experience in ride-sharing or a start-up environment.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund