Operations - Chief of Staff

First Horizon Bank - Memphis, TN

Full-time - Senior

Memphis, TN

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The Chief of Staff (COS) at First Horizon Bank Operations plays a pivotal role in supporting the Director of Operations and the senior leadership team to achieve the organization's goals. This position is essential for maintaining the operational rhythm of the organization, acting as a leader and problem-solver who connects various workstreams and facilitates communication across the organization. The COS is recognized for their leadership skills, critical thinking, and ability to engage with all levels of the bank, ensuring that strategic initiatives are executed effectively and efficiently.

Responsibilities

• Steers strategic business initiatives from genesis to fruition.
• Leads effort to transform vision/ideas into reality and monitor their progress.
• Guides senior leaders with expert advice to enhance overall team efficiency.
• Keeps meetings focused; planning and coordinating them effectively.
• Demands structure, processes and defines tools to achieve efficiencies across the organization.
• Sets key performance indicators to measure and improve team performance.
• Pinpoints and addresses core issues within business processes.
• Completes special projects and initiatives with skillful oversight and support.
• Evaluates risk factors when making critical business recommendations.
• Identifies areas of improvement across the organization and makes actionable recommendations.
• Leads multiple staff functions that provide horizontal support across all of Operations to achieve consistency and standardization.
• Promotes ethics and compliance; identifies opportunities and takes action to enhance compliance within the organization; completes internal testing to ensure compliance.
• Responsible for interviewing, hiring, planning, assigning work, appraising performance, progressive discipline and resolving problems.
• Provides leadership, direction and growth opportunities to members of the organization in accordance with the Company's policies and applicable laws.

Requirements

• Bachelor's Degree required; Masters Degree preferred or combination of education and work experience.
• Minimum of 8-10 years of industry experience required; 10+ years preferred.
• Must have minimum of 8-10 years of personnel management / leadership experience.
• Must have 8-10 years of financial services experience.

Benefits

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match