University of North Carolina - Charlotte, NC
posted 4 months ago
The Operations and Client Services Specialist at The Dubois Center is a pivotal role that combines operational efficiency with a strong focus on client satisfaction. This position is responsible for managing the 1st floor and lobby reception area of the building, ensuring a welcoming and efficient environment for all guests. The Specialist will supervise student and temporary staff, create staffing calendars, and ensure exceptional customer service for an operation that spans seven days a week with extended hours. This role is crucial in enhancing client experiences, building strong relationships, and addressing inquiries as the primary contact for all guests entering The Dubois Center. In addition to managing the reception area, the Specialist will handle multiple tasks and projects, support event management during busy times, and oversee the activation of the lobby area to meet changing daily needs and priorities. Collaboration with all building staff is essential, as the Specialist will work closely with Police and Public Safety to manage a large number of visitors and high-profile clients. The role requires problem-solving with accuracy and efficiency, strategic input, and mentoring and training of temporary and student staff. The Specialist will also respond to emergencies and work with leadership to ensure client expectations are met at all times. Other responsibilities may include managing The Dubois Center webpage to keep all information up to date on policies and procedures, issuing and managing VIP parking requests, and collaborating with the Marketing and Communications team to provide relevant information on building activities for marketing and promotional purposes. This position is integral to the operational success of The Dubois Center and requires a proactive and dedicated professional with a passion for client service and operational excellence.