Operations Compliance Processor - Time Deposits

First Citizens Bank - Raleigh, NC

Full-time

Raleigh, NC

Credit Intermediation and Related Activities

About the position

The Operations Compliance Processor on the Time Deposits team is responsible for handling IRA maintenance and tax reporting. This role supports the compliance, accuracy, and maintenance of the Bank's information reporting systems, ensuring regulatory compliance and accurate reporting by reviewing business processes, documentation, systems, and accounts. The position also involves responding to requests for client information and performing various administrative processing duties to facilitate client service objectives.

Responsibilities

• Maintains the integrity of information reporting systems through daily maintenance and review.
• Ensures all information or supporting documentation is present and correct, that accounts are properly set up, and that access is monitored.
• Adds, modifies, and maintains accounts to comply with applicable regulations and requests.
• Reviews regulatory holds placed on accounts by branch associates and makes corrective actions within the account as necessary.
• Compiles information in response to requests from Social Security Administration, Medicare, Medicaid, the Internal Revenue Service, and other companies and agencies.
• Sources and provides all necessary documentation to both clients and agencies.
• Provides client service, support, and communication throughout account and compliance activity.
• Performs a variety of operational and administrative tasks in response to client requests.
• Maintains knowledge of applicable laws, regulations, agencies, and policies as well as appropriate actions to ensure compliance.

Requirements

• High School Diploma or GED and 2 years of experience in Operations or Administrative roles.
• Preferred Area of Experience: Banking or Financial Services.
• Ability to complete an alphanumeric assessment.

Nice-to-haves

• Knowledge of IRA
• Detail oriented
• Experience with Microsoft Office

Benefits

• Comprehensive benefits program for full-time associates (20+ hours) with customized offerings designed to support families.