operations continuous improvement manager, sr. - Roastery & Reserve (Hybrid - New York, NY)

Starbucks - Seattle, WA

Full-time - Mid Level

Remote - Seattle, WA

Food Services and Drinking Places

About the position

The Operations Continuous Improvement Manager, Senior at Starbucks plays a crucial role in enhancing the Roastery & Reserve business by leading the implementation of various programs. This position involves providing direct support to retail leadership teams, consulting on operational needs, and driving strategic decision-making through effective change management and problem-solving. The role requires a blend of culinary expertise and analytical skills to evaluate program success and influence necessary adjustments for continuous improvement.

Responsibilities

• Provide shoulder-to-shoulder support to Roastery & Reserve retail leadership teams.
• Consult with retail operations to understand needs, gaps, and existing problems to be solved.
• Act as a subject matter expert and consult with cross-functional teams to support strategic decision-making.
• Conduct problem-solving through business acumen, research, and assessment, including observing the retail store environment and gathering customer feedback.
• Develop robust and detailed work plans for the implementation of key initiatives, including a change management approach.
• Evaluate the success of programs and initiatives, influencing adjustments to projects or programs for continuous improvement.
• Support the launch of new promotions by training in-store food leaders and refining quality standards and workflows.

Requirements

• Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects.
• Strong problem-solving skills and a demonstrated willingness to learn new things.
• Ability to influence others and communicate clearly and concisely both orally and in writing.
• Strong analytical skills with an understanding of quantitative analysis.
• Experience with structured problem-solving frameworks.
• Ability to manage multiple complex projects and lead cross-functional teams.
• Ability to work creatively and deal with ambiguity.

Nice-to-haves

• Experience in culinary operations or food service management.
• Familiarity with change management processes.
• Previous experience in a retail environment.

Benefits

• Medical, dental, and vision insurance coverage.
• Basic and supplemental life insurance.
• Short-term and long-term disability insurance.
• Paid parental leave and family expansion reimbursement.
• Paid vacation and sick time.
• Eight paid holidays and two personal days per year.
• 401(k) retirement plan with employer match.
• Discounted company stock program (S.I.P.) and Starbucks equity program (Bean Stock).
• 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program.
• Access to backup care and DACA reimbursement.