Bank of America - Chandler, AZ
posted 4 months ago
At Bank of America, we are committed to helping make financial lives better through the power of every connection. As an Operations Control Analyst, you will play a crucial role in conducting routine analysis, research, and investigations within our diversified compliance operations. This position is aligned with the bank's Financial Crimes Enterprise Policy and the Financial Crimes Global Standard. Your responsibilities will include executing regulatory requirements and economic sanctions compliance practices, understanding and anticipating inherent risks to the business, and building and maintaining strong business relationships. In this role, you will be responsible for delivering high customer service excellence by utilizing your relationship-building and problem-resolution skills in a call center environment. You will be expected to exceed monthly efficiency objectives while maintaining high call quality standards. This will require you to navigate and use various internal systems to research, review, update, and confirm customer profile details during conversations with customers, whether inbound or outbound. You will ensure complete and efficient customer interactions by proactively identifying opportunities to enhance the customer experience. Additionally, you will interpret and analyze information gathered from numerous applications and third-party sources, identifying issues that may require further inquiry. Your analytical skills will be essential in identifying and analyzing problems related to product lines or functions, as well as developing and implementing process improvements to address and resolve these issues. Your day-to-day activities will be aligned with the team's common goals, strategy, and metrics, and you will work on improving capabilities through continuous learning and development. You will also support special projects that represent significant risk exposure, identifying and escalating risks with a sense of urgency.