Meridian Health Services - Rushville, IN

posted 27 days ago

Full-time - Entry Level
Rushville, IN
Ambulatory Health Care Services

About the position

Meridian Health Services is a progressive healthcare organization dedicated to treating the "whole-person" by integrating physical, mental, and social well-being to help individuals achieve their optimum health. We are currently seeking a full-time Operations Coordinator for our Primary Care office located in Rush County, Indiana. This position plays a crucial role in assisting the Practice Manager with the management of operations within the clinic. The Operations Coordinator will be responsible for a variety of tasks that support the overall functioning of the practice, ensuring that both staff and patients receive the highest level of service and care. The Operations Coordinator will work closely with the Practice Manager to market and promote program services to potential referral sources, maintaining positive relationships with these sources. This role involves obtaining data and preparing recommendations regarding potential referral sources and clients, as well as participating in market research to determine area and patient needs. The Coordinator will also provide support on the floor, addressing patient needs as part of the support staff or clinical team. In addition to these responsibilities, the Operations Coordinator will assist in evaluating the effectiveness of services and will be expected to develop and maintain professional communication with all levels of staff, patients, and referral sources. This includes treating all individuals with dignity, respect, and courtesy, and resolving any concerns or problems related to communication and trust. The Coordinator will also assist the Practice Manager in various administrative tasks, including monitoring provider schedules, completing staff performance evaluations, addressing complaints, and ensuring compliance with productivity standards and documentation expectations. Furthermore, the Operations Coordinator will help monitor scheduling issues, including no-show rates, and will assist in ensuring compliance with the program requirements for Federally Qualified Health Centers. This position is essential for the smooth operation of the clinic and requires a proactive and organized individual who can handle multiple tasks effectively.

Responsibilities

  • Assist in marketing and promoting program services to potential referral sources.
  • Maintain positive relationships with referral sources.
  • Obtain data and prepare recommendations regarding potential referral sources and clients.
  • Participate in market research to determine area and patient needs.
  • Provide patient support as part of the support staff and/or clinical team.
  • Assist in evaluating the effectiveness of services.
  • Develop and maintain communications in a cooperative and professional manner with all levels of staff, patients, and referral sources.
  • Communicate openly, honestly, and constructively with all stakeholders.
  • Treat all employees, patients, and referral staff with dignity, respect, and courtesy.
  • Resolve concerns and problems concerning communication, trust, and respect.
  • Assist the Practice Manager in the coordination and growth of clinics.
  • Monitor provider schedules and complete staff performance evaluations.
  • Address complaints and resolve problems as they arise.
  • Monitor and report staff compliance with productivity standards and documentation expectations.
  • Assist in monitoring scheduling, including no-show rates.
  • Ensure compliance with the nineteen program requirements for Federally Qualified Health Centers.
  • Complete all other essential administrative tasks as assigned by the Practice Manager.

Requirements

  • MA or LPN certification required.
  • Two (2) years related experience and/or training; or equivalent combination of education and experience.
  • A valid driver's license, reliable transportation, proof of auto insurance, and a driving record meeting Meridian's driving policy.

Benefits

  • Excellent Health, dental, vision plans
  • Competitive Compensation Plans
  • 401k with company contribution
  • Very generous PTO plan
  • Wellness plan
  • Paid Holidays
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