Operations Coordinator - Accounts Receivable

Penske Automotive Group - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

Truck Transportation

About the position

The Operations Coordinator at Penske is responsible for completing administrative processes that enhance operational efficiency, customer satisfaction, and profitability within the branch. This role involves providing superior customer service, supporting the branch financial manager, and ensuring effective communication with both internal and external customers.

Responsibilities

• Oversee the accounts receivable process and maintain local collection contacts to support centralized functions.
• Monitor lease, contract maintenance, and special billing on a weekly and monthly basis, resolving issues promptly to support customer service and branch profitability.
• Complete Fleet Service activities including licensing, permitting, and processing citations.
• Track and coordinate asset outside services such as unit jacket files, wash sheets, and fueling.
• Establish collaborative relationships with Fleet Services to support licensing, permitting, and other fleet operations.
• Perform process analyses in areas such as billing, credit memos, and accounts receivable, recommending solutions to profitability risks.
• Maintain District Personnel Files, JJ Keller reports, and complete weekly payroll.
• Assist with projects and tasks assigned by the Branch Financial Manager and District Financial Manager.

Requirements

• High school diploma or equivalent required; degree preferred.
• 2+ years of experience in customer service and financial administrative roles.
• Competent written and verbal communication skills.
• Interpersonal and relationship-building skills to collaborate with team members.
• Advanced computer skills including Microsoft Word, Excel, Outlook, and PowerPoint.

Nice-to-haves

• Experience with process analytics and reporting tools such as Qlikview or AS400.
• Agile and quick learner who enjoys collaborative projects and continuous education.

Benefits

• Health insurance
• 401k
• Paid holidays
• Paid time off (PTO)