Operations Coordinator - Administrator

$47,840 - $478,400/Yr

Penske Automotive Group - San Marcos, CA

Full-time

San Marcos, CA

Truck Transportation

About the position

The Operations Coordinator is responsible for overseeing administrative processes that enhance operational efficiency, customer satisfaction, and profitability within the branch. This role involves providing exceptional customer service and support to both internal and external customers, while also assisting the branch financial manager with guidance and information to improve branch performance.

Responsibilities

• Oversee accounts receivable process and maintain local collection contacts to support centralized function.
• Monitor weekly and monthly lease, contract maintenance, and special billing, resolving issues in a timely manner.
• Establish and control processes to support customer service and branch profitability.
• Complete fleet service activities such as licensing, permitting, and processing citations.
• Track and coordinate asset outside services, including unit jacket files and fueling.
• Partner with Fleet Services to support licensing, permitting, and other fleet operations.
• Perform process analyses and reviews in areas such as billing and accounts receivable.
• Investigate and recommend solutions to issues affecting profitability.
• Maintain district personnel files and complete weekly payroll.
• Process paperwork for new hires and assist with projects assigned by financial managers.

Requirements

• High school diploma or equivalent required; degree preferred.
• 2+ years of experience in customer service or financial administrative roles.
• Strong interpersonal and relationship-building skills.
• Competent written and verbal communication skills.
• Advanced computer skills including Microsoft Word, Excel, Outlook, and PowerPoint.
• Ability to collaborate with branch team members.

Nice-to-haves

• Agile and quick learner who enjoys collaborative projects and continuous education.

Benefits

• Competitive pay at $23/hr or $47,840/yr.
• Opportunity for career advancement within the company.
• Comprehensive training and development programs.