Merck KGaA Darmstadt Germany - Allentown, PA
posted about 2 months ago
Work Your Magic with us! Start your next chapter and join MilliporeSigma. Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. The role of the Operations Coordinator will focus on ensuring the intercompany order management/fulfillment expectations are fully met in support of our NA manufactured products. Supporting the ISCO- NA FG Replenishment Team, the coordinator will provide administrative support to the Life Science Business partners and all functional stakeholders. The role will develop the appropriate skills to drive and coordinate our in-house intercompany management processes to ensure we deliver the highest quality of service. The Operations Coordinator will serve as an initial point of contact for in-house intercompany order processing support. Responsibilities include managing the order process procedure using the assigned systems including SAP as well as other ERP systems (EDI, web portal, email). The coordinator will also coordinate intercompany inquiries, complaints, and support with internal stakeholders who support our interface including IT, Operations, Customer Managers, and Business Development. Additionally, the coordinator will prepare and manage day-to-day international shipment documentation in alignment with subsidiary contracts and internal compliance to agreed timescales and key performance measurements. The role requires preparing information as needed to support both external and internal meetings, working effectively and coordinating activities across internal teams, and being an internal champion for our Customer Relationship Management. The coordinator will also provide administrative support when necessary to senior management and work closely with Operations on pre-shipment activities, including export documentation, complaints management, reporting, RMA, Operational Intercept Tracking, as well as key projects as assigned. Up to 5% travel may be required.