Operations Coordinator - Atlanta

Brobston Group - Atlanta, GA

Full-time

Atlanta, GA

About the position

The Operations Coordinator at Tiffany & Co. plays a pivotal role in ensuring the smooth operation of the store's back of house functions. This position is designed for individuals who are passionate about delivering exceptional client service and are eager to support store leadership in achieving key business initiatives. As a key holder, the Operations Coordinator assumes managerial responsibilities in the absence of a store manager, which includes overseeing daily operations, managing inventory, and ensuring that client service activities are executed flawlessly. The Coordinator is instrumental in driving sales goals and enhancing the overall client experience within the store. In this role, the Operations Coordinator will deepen relationships with clients to foster loyalty and increase spending. They will be responsible for executing operations and sales support functions that help the store consistently meet or exceed its sales targets. This includes capturing customer data during interactions to cultivate both new and existing customer relationships. The Coordinator will also act as the Guest Experience Manager, ensuring that every client interaction embodies the Tiffany Touch, which is a hallmark of the brand's commitment to excellence. The Operations Coordinator will execute best practices in hospitality and store amenities, creating unique experiences for clients while also taking action based on client feedback. They will resolve any client or employee concerns by utilizing their judgment and thorough knowledge of company policies and procedures. Additionally, the Coordinator will provide exceptional operational support to drive sales and service, executing daily tasks such as order fulfillment, shipping, receiving, and replenishment. Maintaining compliance with internal control procedures and ensuring inventory accuracy are also critical components of this role. The Operations Coordinator will partner effectively with Sales Professionals and Management to respond to requests promptly and accurately, contributing to the overall efficiency of company operations.

Responsibilities

• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Carry out operations and sales support functions to support the store in consistently achieving or exceeding monthly, quarterly and annual store sales plan.
• Capture customer data during interactions to cultivate new and existing customers.
• Act as Guest Experience Manager, key holder, and carry out opening and closing procedures in the absence of a manager.
• Drive business through key product pillars.
• Elevate in-store experience by consistently delivering memorable moments.
• Demonstrate passion as a Tiffany brand ambassador, providing the Tiffany Touch during every client interaction.
• Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey).
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.
• Resolve client and employee concerns utilizing judgment and thorough knowledge of policy, procedure and practice.
• Provide exceptional operational support to drive sales and service.
• Execute daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs and cleaning merchandise, following company operational policies and procedures.
• Ensure compliance with all internal control procedures and maintain inventory accuracy.
• Partner and communicate effectively with Sales Professionals, Management and clients to respond and follow up to requests quickly and accurately.
• Support Company operations efficiency objectives by ensuring all activities maximize productivity and by providing feedback on process changes through appropriate channels.
• Assist management in coordinating work and coaching team members to improve performance when acting as manager on duty.
• Take the lead, partnering with the operations professional to ensure operational excellence in all tasks.

Requirements

• 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration and shipping.
• Strong Analytical skills.
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours as necessary, including nights, weekends and holidays.
• Organized and detail oriented.
• Flexibility to perform different tasks based on day-to-day business needs.
• Must have authorization to work in the United States or in the country where the position is based.
• A college/university degree (preferred).
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work (preferred).