Operations Coordinator -Atlanta

Tiffany - Atlanta, GA

Full-time - Entry Level

Atlanta, GA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Operations Coordinator at Tiffany & Co. plays a crucial role in managing back-of-house operations within the store, ensuring exceptional client service and supporting sales initiatives. This position requires a passion for the brand and a commitment to delivering the Tiffany Experience, which emphasizes personalized service and operational excellence. The Coordinator acts as a key holder and manager on duty in the absence of a manager, overseeing various operational tasks and enhancing the overall customer experience.

Responsibilities

• Perform all back of house operations in a Tiffany store.
• Coordinate order fulfillment and manage inventory.
• Partner with store leadership on key initiatives to drive sales goals.
• Act as a manager on duty when a manager is unavailable.
• Deepen client relationships to drive loyalty and spending.
• Capture customer data during interactions to cultivate new and existing customers.
• Elevate in-store experience by delivering memorable moments.
• Resolve client and employee concerns using judgment and knowledge of policies.
• Execute daily operational tasks such as shipping, receiving, and replenishment.
• Ensure compliance with internal control procedures and maintain inventory accuracy.
• Support company operations efficiency objectives and provide feedback on process changes.

Requirements

• 2-3 years of prior retail experience in retail operations.
• Comprehensive knowledge of merchandising, client service, administration, and shipping.
• Strong analytical skills.
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours, including nights, weekends, and holidays.
• Organized and detail-oriented.
• Flexibility to perform different tasks based on day-to-day business needs.
• Must have authorization to work in the United States.

Nice-to-haves

• A college/university degree.
• Graduate Gemologist degree or previous GIA coursework.

Benefits

• Employee discounts on products and services.
• Opportunities for professional development and training.