Operations Coordinator, B2B - East

Williams-Sonoma - New York, NY

Full-time

Remote - New York, NY

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The B2B Operations Coordinator is a vital support role for regional Operations managers and the Logistics team, responsible for hands-on operational project support. This position involves collaboration with cross-functional teams, including Logistics, Sales, Inventory/Planning, and Care Center Support Teams throughout the project lifecycle. The role is remote and operates on Eastern Standard Time (EST).

Responsibilities

• Assist Operations team in managing projects by validating inventory availability, auditing B2B quotes and orders, and updating project playbooks.
• Utilize Excel and WSI systems to update statuses at the item level and proactively identify solutions to meet client delivery needs.
• Support Operations Managers and cross-functional teams by providing timely and accurate project details and updates to internal and external partners.
• Partner with the Logistics team to ensure items and orders are moving seamlessly through the fulfillment process.
• Support Operations Managers and Business call center support teams with triage plans for customer escalations.

Requirements

• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong organizational skills and expertise in working with cross-functional teams.
• Ability to effectively communicate with internal and external partners.
• Effective time management, problem-solving, and organizational skills.

Benefits

• Generous discount on all Williams-Sonoma, Inc. brands
• 401(k) plan and other investment opportunities
• Paid vacations, holidays, and time off to volunteer
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Tax-free commuter benefits
• Wellness program that supports physical, financial, and emotional health
• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities
• Resources for self-development
• Advisor (Mentor) program
• Career development workshops and learning programs
• Speaker series